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Common Issues with BTC Payments and How to Resolve Them

SpamTools

Last Update hace un mes

When purchasing SpamTools credits via Bitcoin (BTC) using Blockonomics, you may occasionally encounter issues during the payment process. Below are some common problems and their solutions:


1. Payment Not Reflected in Your SpamTools Account

Issue: You have successfully sent the BTC payment, but the credits have not been added to your account.
Solution:

  • Do not panic—your money is safe.
  • Wait a few minutes, as Bitcoin transactions may take some time to confirm.
  • Ensure that your transaction has been confirmed on the blockchain.
  • If the payment is still not credited after some time, contact SpamTools support with your Transaction ID (TX ID) for verification.
2. Transaction is Stuck or Pending for a Long Time

Issue: Your Bitcoin transaction is showing as pending due to low network fees.
Solution:

  • Transactions with low fees may take longer to confirm.
  • You can use a BTC accelerator service to speed up the confirmation process.
  • If the transaction remains unconfirmed for an extended period, contact support with the TX ID for assistance.
3. Payment Expired or Incorrect Amount Sent

Issue: You sent the payment after the invoice expired, or the amount sent does not match the required value.
Solution:

  • If the invoice expired before the transaction was completed, the system will not automatically credit the funds.
  • Contact SpamTools support with your TX ID so they can manually verify and assist.
4. Blockonomics Payment Page Not Loading or Showing Errors

Issue: The Blockonomics payment gateway does not load or shows an error.
Solution:

  • Check your internet connection and try refreshing the page.
  • If the issue persists, try a different browser or device.
  • If the payment page remains inaccessible, report the issue to SpamTools support for an alternative payment method.
How to Get Support

If you face any of the above issues, do not worry—your funds are safe. Contact SpamTools support with your Transaction ID (TX ID) for assistance. You can reach support through:
📌 Telegram: @spamtoolsorg
📌 Other official support channels listed on SpamTools.org

Our team is always ready to help and ensure your credits are added smoothly. 🚀

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